Standards and regulation
Strict adherence to relevant international standards and regulatory requirements.
Our commitment to impartiality
Quality is how
we earn trust.
Our policy guides every certification and reporting activity—from competent assessment to transparent decisions and continual improvement.
✓Impartial decisions
✓Clear processes
✓Confidential handling
✓Continual improvement
Our quality policy
Consistent, transparent and recognized assurance.
At Sustainacert International, we are dedicated to providing impartial, transparent, and globally recognized certification and reporting services that uphold the highest standards of quality and integrity.
We aim to be a trusted certification partner for organizations worldwide, contributing to a safer, more sustainable, and high-performing global future.
How we uphold quality
Our commitments shape the way we work.
These principles make assurance credible, fair and useful to stakeholders.
Continual improvement
Improve processes, services and capabilities to consistently exceed client expectations.
Excellence and ethics
Foster objectivity, ethical conduct and a culture of excellence across our operations.
Competent teams
Support experts through ongoing training, innovation and knowledge sharing.
Responsible growth
Build partnerships that help clients achieve responsible and sustainable growth.
Impartiality statement
Every decision rests on objective evidence.
Impartiality is the cornerstone of our certification and reporting services. We maintain independence, objectivity and neutrality, free from commercial, financial or other undue influence.
Fair, credible certification depends on identifying risks early and managing them consistently.
- Robust governance to identify, assess and manage potential conflicts of interest.
- Independent operations, separate from consultancy that could compromise integrity.
- Ongoing training to recognize and report threats to impartiality.
- Regular review and oversight to strengthen transparency and accountability.
Appeals & complaints
A clear route to raise a concern.
We handle appeals and complaints with transparency, fairness, confidentiality and impartiality.
Independent review of decisions
Clients who disagree with a certification decision or audit outcome may submit a formal appeal. Qualified personnel not involved in the initial evaluation review it objectively.
Confidential investigation
Concerns about personnel conduct, service quality or certified clients are treated seriously and investigated impartially. Corrective action is taken where needed.
What happens next
Concerns are handled through a clear process.
Matters are acknowledged, reviewed by appropriate personnel and tracked through to resolution.
Receive
Record and acknowledge the matter.
Review
Confirm scope and responsible reviewers.
Investigate
Gather and assess relevant evidence.
Decide
Reach a fair, evidence-based outcome.
Respond
Communicate the outcome clearly.
Improve
Track actions and lessons learned.
Need to raise an appeal or complaint?
Contact our team for the right route.
We will direct your concern to the appropriate channel and explain how it will be handled.