Privacy Policy

Last updated: May 2025

Sustainacert International ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at www.sustainacert.com or use our services.

1. Who We Are

Sustainacert International is an independent global certification, inspection, and verification body headquartered at 2501 Iris Bay, Business Bay, Dubai, UAE. We operate in 50+ countries and provide certification and compliance services to businesses worldwide.

For any privacy-related questions, contact us at: info@sustainacert.com

2. Information We Collect

We may collect the following types of personal information:

  • Contact information — your name, email address, and phone number when you fill out our contact form or subscribe to our newsletter.
  • Business information — your company name, industry, and certification requirements when you enquire about our services.
  • Usage data — information about how you interact with our website, including pages visited, time spent, and browser type (collected via cookies and analytics tools).

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide the services you request
  • Send you updates, newsletters, and information about our certification services (only if you have consented)
  • Improve our website and services based on how users interact with them
  • Comply with our legal obligations and regulatory requirements
  • Protect the security and integrity of our certification processes

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Consent — where you have given us permission to contact you or send newsletters
  • Legitimate interests — to respond to enquiries and improve our services
  • Contract — where processing is necessary to fulfil a service agreement with you
  • Legal obligation — where we are required to process data by law

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

  • Service providers — trusted third-party companies that help us operate our website and deliver our services (e.g. email service providers, IT support)
  • Accreditation bodies — where required as part of the certification process
  • Legal authorities — if required by law, court order, or government regulation

All third parties are required to handle your data securely and in accordance with applicable data protection laws.

6. International Data Transfers

As a global organisation, your data may be processed in countries outside your own, including the UAE, India, UK, and other countries where we operate. We ensure appropriate safeguards are in place for all international data transfers in line with applicable data protection legislation.

7. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact form enquiries are typically retained for 2 years. Certification-related records are retained in accordance with applicable accreditation standards.

8. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

  • Essential cookies — necessary for the website to function correctly
  • Analytics cookies — to understand how visitors use our site (e.g. Google Analytics)

You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to access — request a copy of the personal data we hold about you
  • Right to correction — request that we correct inaccurate or incomplete data
  • Right to deletion — request that we delete your personal data
  • Right to object — object to processing based on legitimate interests
  • Right to withdraw consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@sustainacert.com. We will respond within 30 days.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our server.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: